Speak Toll Free

Routes calls to a designated answering location based on the area code of the caller.

This feature also routes by zones. In the case of an area code overlay, area codes within that zone would also be routed.

Enables a Toll-free customer to have calls to a toll-free number apportioned and directed on a random basis to two or more answering locations according to the customer's pre-specified percentage distributions.

Routing feature that uses a Speak Telecom network-based IP (Intelligent Peripheral) system to direct callers using a series of pre-recorded prompts to the person, department or information they want.

There are no restrictions in routing Call Prompter. The CP feature can now be anywhere in a call flow which means that any features can come before it and any features can come after it.

Enables the Speak Telecom Toll-free subscriber to receive the toll-free caller's originating/billing telephone number.

Enables a toll-free customer with multiple toll-free numbers terminating on the same conversion number to identify the specific toll-free number dialed by the caller.

Provides a customer with the ability to store, within the network, alternate routing plans, for implementation during emergencies or planned situations. The Subscriber will be able to activate ER by calling Speak Telecom.

Allows the customer to insert a message or announcement (up to 4 minutes in duration), which plays at the beginning of each call prior to routing the call to a terminating number.

Routes calls to a designated answering location based on the Canadian exchange (NPA-NXX) of the caller. Not available for calls originating in the US . In the case of an area code overlay, area codes within that zone would also be routed.

Allows the customer to vary the routing of their toll-free calls on a pre-planned basis according to the time of day, day of the week and/or holiday (statutory and customer-defined).

Calls can be originated all or partial in US locations

Allows calls to be routed to alternate answering locations when busy or no answer conditions are met. Calls can overflow to different locations for each condition and for each overflow.

Routes calls based on Caller Entered Digits (CED�s) that are up to 24 digits long. Typically, it would be used in conjunction with an Announcement advising the callers to enter the CED�s. If no digits or incorrect digits are entered, the calls would route to a designated terminating number or feature.

Routes calls to a recorded announcement. After the announcement the call ends.