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August 14, 2018
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FAQs

General & Billing

1) How am I billed?
2) How do I pay for services?
3) Are there any taxes or government fees?
4) What do I do if I am moving or change my telephone number?
5) What if my credit card or banking information changes?
6) What if I received a bill from my old long distance carrier?
7) What happens if I place a call and no one picks up? Will I still be charged?

Speak Business and Speak Business Long Distance T-1/DS-3

1) Can I add more than one line to my account?
2) Does the service work with fax lines?
3) Does the service work with cellular phones?
4) Are there any activation fees?
5) Is there any disruption to my local phone service?
6) Do I have to notify my old long distance carrier that I'm switching?
7) Are there any extra digits to dial?
8) How do I know my service has been switched over?
9) How do I find out if your service is available to me?
10) Are there any monthly fees?
11) Are there any minimum fees?
12) What are the billing increments for making calls?
13) How do I sign up?

Speak Basic Toll Free and Speak Enhanced Toll Free

1) Can I get a vanity Toll Free number, example 1-866-123-CALL?
2) Can I move an existing Toll Free number to Speak Telecom?
3) Are there any monthly fees?
4) Are there any minimum fees?

Speak Local PRI

1) Can we keep our current telephone numbers?
2) Can we subscribe to Speak Long Distance plans?
3) Is there a cost per minute for local calls?
4) Do we have to have our own equipment?

General & Billing

1) How am I billed?

Your invoice will be emailed to you about a week after the end of every month with a detailed listing of all charges and calls. Speak Telecom's billing cycle runs from the first day, to the last day of the month.

2) How do I pay for services?

All payment is made by pre-approved credit card (Visa or MasterCard) or by pre-authorized debit from your Canadian bank account at any Canadian financial institution. On about the 21st day after the end of the month your credit card will be charged or your bank account debited the invoice amount.

3) Are there any taxes or government fees?

Your long distance charges will clearly indicate the provincial and federal taxes.

4) What do I do if I am moving or change my telephone number?

If you are moving or change telephone numbers please contact us immediately at support@speaktelecom.ca to avoid any disruption to your service.

5) What if my credit card or banking information changes?

If your credit card or banking information changes please contact us immediately at support@speaktelecom.ca so we can contact you to make necessary changes.

6) What if I received a bill from my old long distance carrier?

You can only subscribe to one long distance carrier at any given time. What has likely happened is that your old long distance carrier is sending you there last bill for the partial month before you switched your service to Speak Telecom. For example if your service was switched on the 15th of the month, your old long distance carrier would send you a bill for calls up to that time.

7) What happens if I place a call and no one picks up? Will I still be charged?

If you place a call and no one picks up and the call does not hit an answering machine or service, then you will not be charged for the call. Only calls that complete will be billed for.

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Speak Business and Speak Business T-1/DS-3

1) Can I add more than one phone line to my account?

Yes! You can add as many phone lines as you want to your account. Better yet, the monthly minimums stay the same and there is no Network Access Fee for additional lines with Speak Lite.

2) Does the service work with fax lines?

Yes! The service works the exact same way with fax lines as phone lines.

3) Does the service work with cellular phones?

Unfortunately you cannot currently subscribe to an alternative long distance carrier from a cellular phone.

4) Are there any activation fees?

There are no activation fees for switching to Speak Telecom.

5) Is there any disruption to my local phone service?

Switching carriers to Speak Telecom does not disrupt your local phone service in any way. The switch is seamless.

6) Do I have to notify my old long distance carrier that I'm switching?

When you subscribe to Speak Telecom you do not need to notify your old long distance carrier. Your local phone provider will automatically notify them that you are no longer a subscriber.

7) Are there any extra digits to dial?

There are no extra digits to dial. To make a long distance call all you do is dial 1+ the ten digit number for North American calls or 011+ the country code and number for international calls.

8) How do I know my service has been switched over?

To check to make sure that your service has been switched to Speak Telecom, simply dial 1 700 555-4141 and a recording will indicate which company you are currently subscribed to.

9) How do I find out if your service is available to me?

Speak Telecom long distance is available to almost everyone in all provinces. To find out simply email us at support@speaktelecom.ca and let us know your current phone number and local provider.

10) Are there any monthly fees?

No.

11) Are there any minimum amounts?

There is a $15.00 minimum monthly bill on all services except Speak Lite which has no minimum monthly bill.

12) What are the billing increments for making calls?

All calls are billed at 30 second increments.

13) How do I sign up?

It's easy, just click here and follow the instructions

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Speak Basic Toll Free and Speak Enhanced Toll Free

1) Can I get a vanity Toll Free number, example 1-866-CALL-MOM?

Yes! You can get a vanity Toll Free number to help

2) Can I move an existing Toll Free number to Speak Telecom?

Yes! Your can keep your current Toll Free number.

3) Are there any monthly fees?

There are monthly fees for the enhanced features only.

4) Are there any minimum fees?

There is a $15.00 minimum monthly bill.

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Speak Local PRI

1) Can we keep our current telephone numbers?

Yes! You can keep your current phone numbers and have them seamlessly transferred to the Speak Local PRI.

2) Can we subscribe to Speak Long Distance plans?

Yes! When you subscribe to Speak Local PRI you are automatically subscribed to Speak Business Long Distance with no monthly minimum.

3) Is there a cost per minute for local calls?

No! The Speak local PRI provides regular local phone service.

4) Do we have to have our own equipment?

Yes. The PRI will connect to your PBX or other onsite telephone equipment.

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